Returns And Refunds

We want you to love every product you receive from Rika. If something isn’t right, here’s how we can help:

All Sales Final on Opened Products
Due to hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or swatched. Please double-check your shades and selections before checking out.

Eligible Returns
We accept returns or exchanges only if:

• The item arrived damaged or defective

• You received the wrong item in your order

To be eligible, items must be unused, unopened, and in their original packaging.

How to Request a Return
Contact us at [Your Support Email] within 7 days of delivery with your order number and photos (if applicable). Our team will review your request and provide next steps.

Refunds
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card company to process the refund.

Exchanges
If your item arrived damaged or incorrect, we’re happy to send a replacement at no additional cost once your return is approved.

Non-Returnable Items

• Gift cards

• Sale items

• Promotional bundles or free gifts

Questions?
If you’re unsure whether your order qualifies for a return, reach out to us at [Your Support Email] — we’ll be happy to guide you.